Technical Advisor (L1) with French and English- София

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with French and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.
Responsibilities:
Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
Functional understanding of different operating systems and platforms.

Required profile:
Fluency in spoken and written: French and English
Strong communication, interpersonal and client relationship management skills
Accuracy, research skills and attention to detail
Good active listening
Ability to anticipate and solve problems;
Teamwork skills
University graduate
PC skills
Customer service skills

What's in it for you?
Working hours – Monday - Friday
Competitive salary
Professional Development and Career Navigation programs to map out the steps in your development
Health and Wellbeing initiatives
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)