Cisco Network Support Specialist with Spanish and English- София
The Cisco Network Support Specialist is a crucial member in the pre-sales line of communication between Convergys International Bulgaria Ltd., a Concentrix company and one of the biggest Networking companies in the World. They work with business customers and actively assist them with purchasing the best technical equipment by providing adequate information for products (switches, routers, IP Phones, Firewalls, etc). The primary focus is high level of customer satisfaction and resolving all incoming inquiries in a timely manner using a broad range of tools and resources at the engineer’s disposal.

Exceptional interpersonal and communication skills in English and Spanish languages - verbal and written
Listen attentively and understanding customer needs and concerns demonstrate empathy
Knowledge of telecommunications network infrastructure and other network services will be considered as advantage
Knowledge in one of the following: hardware, networking, sales, product functionality etc. is a bonus
Basic understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
Advantage will be one or more technical certifications: i.e., Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Design Associate (CCDA), Microsoft Certified Systems Administrator or equivalent vendor certification, CompTIA A+ Certification and/or CompTIA Network+ Certification

Duties and Responsibilities:
Make follow up outbound calls to customers, other parties as a part of case resolution process
Provide basic to complex technical information via phone, live (chat), web system or e-mail
Follow appropriate escalation path to resolve cases from customers
Ability to think critically and logically under pressure to resolve cases

We offer:

Extensive product training
Standard business week – Mon-Fri
Strong remuneration package
Free Health Insurance + discount for a sport card
Reward and recognition program
Career development programs, site talent management
Nice and friendly multicultural atmosphere
If you are a dynamic professional, willing to develop in a technical environment and ready to take new challenges within a bright, forward thinking business, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!
We can't wait to meet you!
Изисквания към кандидата

Езикови познания:
Английски език, Испански език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Консултантски услуги
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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