Обява
Айкарт АД

IT Support Specialist- Варна
Описание
IT Support Specialist
This is us.
A leading European FinTech company helping people and businesses from 130+ countries make and accept payments in the most efficient, secure and convenient way. Today this results in more than 500,000 customers across the world.

We are redesigning the payments world to offer unique experience and make every payment modern, interactive and simple. All across the customer pathway, online and offline, we use the means of creativity and art to power our clients manage their money with ease and responsibility.

“iCard” AD is a Payment Institution and Electronic Money Institution, licensed under Payment Services Directive (PSD 2007/64 EC) and E-Money Issuers Directive (2009/110/EC), authorized to provide payment services and e-money in EU and EEA countries.
“iCard” is a principal Member of MasterCard Worldwide, VISA Europe, UnionPay International, JCB, Amex, Issuer of Electronic Money and Payment Transaction and member of SEPA and SWIFT.

Why?
Because we know there’s a story behind every payment and we choose to believe it brings a change for a better world.
And because we grow fast, we want you to be part of our upcoming growth vision, development and challenges!

Is this you?
Finding just a good job is simply not good enough. You want your skills, passion and extra efforts to be noticed and put to good work. You want to see yourself grow on daily basis, because you know life is all about excelling.


In the current role you will be challenged to:
Record, maintain and update records in the Incident Management system.
Perform analysis of problems and assist with corrective action to restore functionality.
Work with technical customer service or development staff to resolve recurring problems and issues with applications and/or products.
Record all incidents while maintaining accountability and ownership until resolved. Interface with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone.
Perform customer follow-up to verify final resolution and determine satisfaction level.
Monitor progress on problem resolution and initiates feedback to management and the customer.
Review and develop department systems and procedures to ensure effective problem solving.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
May be required to perform other related duties as assigned.
Working on shifts will be required - both day and night.
Your profile:
Bachelor or Master degree in Information Technology.
Strong customer service, problem solving and technology skills.
Intermediate in the following technologies: Directory, MS Outlook, SMTP (Simple Mail Transfer Protocol), Secure ID, Windows 10.
Be confident phone presence and exceptional customer service skills are a must.
Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue.
Be accurate and complete documentation skills utilizing case management systems and Microsoft products.
Have ability to maintain confidentiality of information.
Here is what we’ve got to offer:
“Google Office-Class” workplace in an open, friendly hi-tech environment.
Attractive and motivating salary.
The opportunity to work with other dedicated professionals building the future of Payment Solutions.
Promotions and a salary review based on performance.
Exciting teambuilding events.
Opportunity to refresh in our facilities, including fitness, bowling and relax areas.
Did we mention free coffee, food and drinks at the office?
Are your ready to take it to the next level?
Apply by sending us:
CV in English.
Cover letter.
We always properly take care of all applicants, and you can be sure that the personal details of every single one of you will be treated with the utmost respect, confidentiality, and full compliance with the Personal Data Protection Law. Only short-listed candidates will be contacted, so keep it tight and fresh - good luck to all of you!
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Полски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. Варна
Дата:
26.Ноември.2018
Организация:
Айкарт АД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Айкарт АД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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