Hewlett Packard Enterprise

Remote Partner Manager with English and Turkish (Temporary Position)
Today HP is a fortune 100 company with 50,000 employees worldwide across 190 countries. HP is about innovation and reinventing. Together we challenge convention, pushing each other to surprise the world!

*Please be aware that this is a Temporary position!

Job scope/summary:

• Manage all operational matters and quality performance related to assigned PPS channel partners.

Job specifics/responsibilities:

• New Partner Setup

• Educate partners – self sufficiency/engagement model

• Deliver operational trainings (Ops guide, how to interface with HP, etc.)

• Communicate Ops guide changes, program changes, etc.

• Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.

• Ensure a close working relationship with assigned accounts.

• Ensure assigned partners make correct financial warranty claims where applicable

• Ensure all assigned accounts are meeting operational targets within Accreditation metrics

• Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.

• Take ownership of partner issues and work to satisfactory resolution

• Support and motivate channel Partners to achieve end results

• Help to drive operational improvements for assigned accounts

• Act as escalation point for all partner escalations

• Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers

• Develop a very close working relationship with (country/region) channel team, attending all reviews when required

Key deliverables/accountabilities:

• Ensure that assigned channel partners deliver high quality services to customers

Education (degree) and professional experience required:

• Bachelor/Master in Business or related

• Experience in virtual team environment

• 1-2 years of experience in service delivery is an advantage

• Understanding of channel partner business model is an advantage

Other requirements:

• Fluent in written and verbal English is a must.

• Fluency in written and verbal Turkish is a must.

• Preferably based in Sofia.

Personal skills and qualities:

• Strong communication skills

• Positive can-do attitude

• Customer centric approach

• Out of the box thinking – able to find solutions

• Strong communication and influencing skills

• Excellent teamwork skills

• Able to apply tools and technology to produce results

• Able to understand global business processes and identify impact of change

• Able to work in a pressured environment working to tight timescales

• Ability to generate strong relationships internally and externally

• Ability to identify potential issues early on and work them to a satisfactory conclusion

• Ability to operate effectively within a virtual (cross-cultural) team

• Organized and methodical approach , analytical skills

• Self-motivated

• Team player

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office

• Reporting tool /Data management

*Please be aware that this is a Temporary position!

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Руски език, Турски език, Холандски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Мениджмънт, бизнес развитие
Населено място:
Гр. София
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Hewlett Packard Enterprise
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Hewlett Packard Enterprise може да получите ТУК
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