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CONCENTRIX SERVICES BULGARIA LTD

Honda Customer Care Representative with English
Описание
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
The Customer Care Representative is the first point of contact for customers of an automotive company. He/She will provide inbound support to general queries & complaints and outbound support to specific campaigns. The primary contact method is telephone, but the CSR will also handle requests through other channels, e.g. e-mail, fax, etc. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in native language , have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers.

Responsibilities:
• Identifies the customer and understands the type of product owned and the support requested.
• He/She will provide a suitable answer to successfully handle the case. If necessary, the Customer Care Representative escalates the case to the Team Leader or Client, as per the agreed processes.
• In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
• Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
• Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;
• Validates customer service entitlements;
• Assumes responsibility and ownership for all relevant customer cases;
• Obtains accurate customer details and inputs and updates them accurately in the system;
• Manages internal relationships positively;
• Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;
• Use and improve Knowledge Bases through feedback;
• Ensures through team work that all Service Level Agreements (SLAs) are met consistently.


Requirements:
• High School/GED
• Computer and Keyboard Skills
• Good analytical skills and technical knowledge
• Excellent customer handling skills
• Experience in a multinational environment would be appreciated
• Fluency in written and spoken English


Why to work for Concentrix?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Категория:
Консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Дата:
15.Май.2018
Организация:
CONCENTRIX SERVICES BULGARIA LTD
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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