Senior Windows Technical Support Engineer with German/ Spanish/ French/ Portuguese
Senior Windows Technical Support Engineer with German/ Spanish/ French/ Portuguese
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages. Our employees provide world class customer and technical support. Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas and the newest site in Varna.

This role gives you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic, and supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. In this position you will only work with corporate customers, with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Enterprise data backup and recovery products. If you are eager to learn and ready to take the next step in your career, please contact us to learn more.


• The primary responsibility is to successfully troubleshoot and resolve highly complex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems. This requires consistent follow up with customers until issues are resolved or proper advancement procedures are followed for known issues.
• Become a subject matter expert in Backup&Restore suite of products, documenting discovered issues and bugs through knowledgebase documents and product training.
• Continually learning new product features and maintaining technical expertise in a wide-range of products. Remain updated in client and industry led processes, technology applications, utilities, and products
• Technicians are expected to reproduce and verify customer issues by re-creating scenarios in a lab environment and prioritize open issues.
• Technicians will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Client Backup and Recovery software, and third-party applications.
• Advocate customer requests and participate in conference call escalations when required.
• Participate in building the capability and capacity of the technical support organization.
• Work and partner with others within a team-based environment.
• Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues

Required Skills & Experience:

• 3 + years minimum experience providing 3rd line server support in a corporate to enterprise Scale Microsoft BackOffice environment.
• German/ Spanish/ French/ Portuguese language fluency (B2 or above) and moderately proficient in English
• Excellent problem-solving skills
• Analytical thinking and ability to multitask
• Ability to resolve complex problems with a positive and professional demeaner
• Capable of working with related hardware systems such as tape drives and libraries
• Fundamental knowledge of storage technologies
• Previous experience of clustering environments
• Any Knowledge of database systems will be an advantage.

Knowledge or experience in any of the following will be considered as advantage

• In-depth Knowledge in any of;
o Microsoft Windows Server 2008/2008R2/2012
o Microsoft Exchange 2003/2007/2010/2013
o Microsoft SQL
o IIS 5/6/7
• Exchange archiving knowledge is an advantage ideally with Enterprise Vault
• Messaging admin background
• Microsoft Message Queue
• A working knowledge of Lotus Notes
• Experience of SAN/clustering
• Knowledge of Server hardware


• Fun and fast-paced Enterprise work environment
• Continuous learning and development
• Competitive salary
• Excellent social benefits package
• Promote-from-within advancement opportunities
• Employee recognition programs
• Team building and social activities, participation in voluntary work, charity causes, etc.
• Buddy system for new hires and relocation packages
• Great office locations

The information provided by you is personal and will be protected.
Please follow the link and fill in your details in the application form.
Only the shortlisted candidates will be contacted
Изисквания към кандидата

Езикови познания:
Италиански език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Студенти/Стажанти, Служители

Консултантски услуги
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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