Team Manager with Dutch- София

Team Manager with Dutch

Currently Sutherland is looking for a Team Manager with Dutch who will be responsible for the development, performance, and results achieved of a team of 12-20 Consultants providing Customer Support. This role will be directly empowered to uphold our core values and provide the program vision of customer excellence to team members on daily basis. It starts with a desire to be part of something bigger than oneself. To observe the SLA with a qualitative objective and customer orientation to the client company’s customers.

Create a productive, high-energy, and achievement oriented team environment
Continuously reinforce our core values and purpose with members of your team
Define outcomes with clarity so everyone understands the definition of success and expectations for the role
Focus on the unique talents and strengths to drive personal development and growth for each of your team members
Provide accurate and timely feedback and validation on a regular basis for key performance measures and progress/attainment toward defined outcomes
Embrace the uniqueness of each team member and leverage their ingenuity to best solve for the customer and company
Objectively and constructively review phone calls with team members with the purpose of continuous improvement in both interpersonal skills and customer engagement
Perform business and team member reviews on a bi-weekly basis with all employees individually to build more effective communications, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of individual performance
Sets examples through leadership in areas of personal character, commitment, organizational and communication skills, and work ethic

Be passionate about helping our customers grow their business
Care for the needs of your customer; really understands the product range, so you know how best to help your customers
Care deeply about each other and making an impact on the customer
Put high value on quality and caring for the customers’ needs
Feel safe with taking risks without fear of failure
Be future focused; not think about how things have been done in the past, but focus on how to solve challenges in the future
Be fluent in Dutch and English

Fun and fast-paced work environment
Competitive wages
Top-notch training
Promote-from-within advancement opportunities
Employee recognition programs
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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