Team Manager with French and English- София
Are you keen on finance, online payment platforms and innovative business applications? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Team Manager, who will lead a team of Specialists and help the customers of one of the biggest online payment platforms in the world, offering a fully integrated suite of payment products. Our client is in the Forbes 50 list of the most innovative companies in Fintech and also recognized as the most highly valued private fintech company in the US.


This role is to actively manage, lead, innovate, motivate and develop a team of Specialists. The role is involved in developing systems, processes and team members to achieve superior levels of service.


•Drive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, and error rates.
•Proactively communicate with the Client on daily operational matters.
•Partner with training and quality to ensure training and refresher training needs are identified and delivered.
•Provide timely Specialist reviews and handle all team member professional development.
•Provide support to the team at all times, including the handling of user inquiries.
•Facilitate regular Team meetings to ensure updates are delivered consistently and staff has input into day-to-day operations.
•Work with RTA’s to ensure queues are healthy and staffed appropriately

Required Qualifications:

•Native level of French and fluency in English
•2 years of prior team management experience in a BPO contact center
•Proficiency in technical support for cloud-based productivity tools as demonstrated by prior work experience.
•Strong customer focus with superior written and verbal communication skills.
•Ability to work under pressure in a faced paced environment with limited structure.

We will give you:

•Very competitive salary
•Attractive performance incentives
•Top-notch training
•Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
•Employee recognition programs

Only shortlisted candidates will be contacted.
Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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