Обява
Sutherland

Team Manager for Customer Care Account- Бургас
Описание
Team Manager for Customer Care Account
Are you ready to take your career to the next level?
Looking to make a change TODAY?
We want to meet YOU!

Sutherland is looking for a Team Manager to lead and motivate a team of high performing and high potential professionals for a leading multinational entertainment and mass media company. He/she drives the relationship between the internal team in Sutherland and the client, making sure he/she delivers a top-notch performance, smooth day-to-day operations and global exposure on value adding and improvement opportunities.

ABOUT THE ROLE:

• Apply a balanced management approach with equal emphasis on business, performance and people management results;
• Resolve / process all escalated issues and ensure customer satisfaction;
• Monitor and manage the team’s performance metrics and transactions of team members;
• Conduct meetings with team members. Cascade latest process related inputs from the client and the management, to the team;
• Act as a liaison between all support departments so that the team operates smoothly at the highest efficiency;
• Analyze trends/data and create action plans to improve Team efficiency and deliver higher customer satisfaction;

ABOUT YOU:

• Experience in a customer service environment;
• University degree;
• Very good computer literacy is compulsory (MS Word, MS Excel, MS PowerPoint, Excellent knowledge of Internet);
• Excellent knowledge of English;
• Second language will be considered as an advantage;
• Excellent communication skills;
• Willingness or skills for a customer-oriented job;

WE WILL GIVE YOU:

• Fun and fast-paced work environment;
• We offer competitive salary;
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
• Rewards and recognition programs;
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
• Structured working environment;
• Career opportunities;
• Great office location;
• Team Building activities;
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Срок на заетост:
Стаж

Ниво в йерархията:
Студенти/Стажанти, Служители

Категория:
Консултантски услуги
Държава:
България
Населено място:
Гр. Бургас
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
13.Август.2018
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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