Associate Technical Support Engineer for McAfee fluent in German- София
Associate Technical Support Engineer for McAfee fluent in German

With the mission of bringing together the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building the best-in-class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.

The Associate Technical Support Engineer (TSE) provides front line support to McAfee corporate customers, utilizing personal knowledge, tools and resources within McAfee to understand customer issues, frame the service request and provide known solutions to customers quickly in a professional manner.

Maintain high availability for inbound calls / Service Portal submissions
Provide proactive and reactive assistance to all external customers
Assess and understand the impact, severity and urgency of issues
Understanding of and ability to ask open-ended/close-ended/probing questions
Troubleshoot customers McAfee product issues using knowledge, tools and other internal
Record and document all issues/activities related to customers both internal and external
Log all testing, troubleshooting and research done in process of resolution
Identify data requirements and assist with data collection
Assist customers with the implementation of workarounds/solutions
Facilitate conference calls / remote sessions to resolve product issues
Full ownership of technical issues until resolution provided
Set and manage expectations with customers, including regular and timely communication
Identify and seize opportunities to teach the customer about product usability, best practices
Ability to teach complex topics
Maintain a high level of product knowledge
Maintain a high level of professionalism
Be available and accessible to fellow co-workers
Maintain a friendly, open, approachable, positive attitude
Understand and apply active listening skills
Must be fluent in German language
Very good knowledge in English
Basic experience/awareness of networking fundamentals
Basic knowledge of databases
Basic Understanding of Web services and Security
Basic understanding of operating systems – Windows/Mac/etc.
Basic troubleshooting techniques
Customer and Personal Focus
Analytical mindset
Ability to multi-task and prioritize job requirements
Strong interpersonal skills
Self-motivated (takes initiative)
Strong desire to learn and develop
Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, multisport card, relocation package, Buddy program, additional health & life insurance and many more
Regular working hours (Monday-Friday)
Career development
Team Building activities
Great office location at Serdika Offices (48 Sitnyakovo Blvd.)
Eco friendly environment – Parking places for bikes
Free scheduled transportation to Serdika offices from Orlov Most.

It’s not just a job, it’s your career.

Only the shortlisted candidates will be contacted.
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Консултантски услуги
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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