Senior Application Support Analyst
About Experian:
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2017, for the fourth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Position Title: Senior Application Support Analyst

We're currently looking for a Senior Application Support to join our Address Data Quality Team.
The Application Support team provide third line technical support for Experian Data Quality’s suite of on-premise data quality products. In this role, you will work as part of a team to seek resolution of production issues, escalated by regional customer support teams on behalf of our customers. This role will be primarily focused on one of our latest products – Experian Pandora, a data analysis, profiling and migration platform.

Take ownership for managing Experian Pandora escalated product issues, within agreed SLAs
Investigate complex issues through an analytical and systematic approach to problem solving
Perform root cause analysis of problems and report progress on resolution
Communicate directly with customers (both internal and external) to provide solutions
Work with the development team to reproduce, test and provide fixes for customer defects
Work closely with 1st 2nd line support teams to understand user scenarios, giving clear and regular updates on ongoing issues
Contribute to and improve customer and technical support documentation
Ad-hoc duties as required
The successful candidate will have:
Degree caliber or equivalent qualifications
Understanding of the data analysis, data quality and data management domains
Experience of Data Quality, Data Analytic or BI tools and techniques
Technical problem solving experience
Can demonstrate a keen attention to detail;
Highly self-motivated and directed: able to work under pressure and to deadlines
Highly flexible and adaptable in regards to learning and understanding new technologies
Friendly, outgoing and have well-developed communication skills;
We offer:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

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Консултантски услуги
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
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