Обява
Астреа Рикрутмънт ЕООД

Quality Assurance Monitoring Specialist with French
Описание
Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients we are currently seeking a Quality Assurance Monitoring Specialist, responsible for the monitoring and evaluating of associate call behaviors to ensure quality standards and client specifications are met.
You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.

Essential Duties and Responsibilities:
* Understanding the organization’s business objectives and goals in analyzing recorded audio and audio based data sets. Identify critical insights, patterns, and trends;
* Monitor and evaluate production agents call behavior performance according to quality specifications and requirements;
* Give constructive feedback both verbal and written;
* Maintain accurate quality data for call behavior performance documentation.

Requirements:
* Fluent in English and French;
* Excellent Excel and analytical skills;
* Experience in a Call Center or in Quality Assurance role;
* Sales knowledge or experience;
* Quality focused with strong attention to detail;
* Ability to work independently with minimal supervision.

Our client’s offer:
* Excellent remuneration package;
* Permanent full time job in a creative motivating environment;
* Opportunities for development and professional growth.

If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.
We will contact the approved candidates shortly hereafter.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)
Изисквания към кандидата

Езикови познания:

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции, Служители

Категория:
Консултантски услуги
Контакт център (call centers)
Държава:
България
Населено място:
Гр. София
Адрес:
гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3
Дата:
5.Април.2018
Организация:
Астреа Рикрутмънт ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


Оферти от категорията

Оферти от работодателя
На работа с
Сайтът предлага лесен и бърз достъп до близо 260 640 автобиографии и 40 115 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.