Deal Desk Specialist with English- София
We are growing!
Our new client is a professional network platform that helps users build and engage with their professional network. They can access knowledge, insight and opportunities.

The role
The deal Desk Analyst role involves understanding of client`s sales policies, processes, providing consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools as well as communicating with Sales Team, In- house Global Deal Desk Team & cross-functional teams .

Your responsibilities will be:
Provide operational and administrative support to Sales Representatives
Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with client Sales Policies
Work with Cross functional Teams on cases where multi-team collaboration is required to resolve the case
Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
Provide support to other team members, assisting with onboarding, day-to-day training, and collaborating to solve problems

What you need to have is?
2+ years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management will be considered as an advantage
Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory
Strong business acumen, organizational, time management skills and attention to detail
Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred
Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred
Ability to Operate with Customer-focused mindset and interacting effectively with remote teams

What do you get from us?
Competitive salary
Flexible working time including late/night shifts
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Контакт център (call centers)
Обяви, подходящи и за лица с бежански статут
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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