Обява
CONCENTRIX SERVICES BULGARIA ЕООD

Customer Service Agent with German for a Gaming hardware company (Work from home)- София
Описание
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
JOIN.WORK.PLAY@ Concentrix Bulgaria


We are growing!

Our brand-new client is a global gaming hardware manufacturing company. They are considered one of the pioneers of esports and are one of the biggest brands in the industry.


Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by phone.
Our agents are equipped with broad and basic understanding of the product functions, features and offer the first line of customer support by addressing customer inquiries and concerns about the products as well as offering basic troubleshooting guidance.
We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.


What you need to have is:
Fluency in German, both written and verbal
Working level of English
Excellent communication and customer handling skills
Work experience in a customer service center is an advantage
Good typing and computer skills (MS Office application)
Basic knowledge of PC hardware and peripheral ecosystem
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education

What do you get from us?
To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Transportation allowance
Multisport card discount
Refer a friend bonus – one of the biggest at the market
Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
Corporate discounts
A bright, modern brand new modern office with convenient location next to metro station
Relocation support if needed

About us:
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Контакт център (call centers)
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Дата:
14.Юли.2020
Организация:
CONCENTRIX SERVICES BULGARIA ЕООD
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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