Account Service Delivery Manager- София
Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Account Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Position Impact:

• Coordinate and communicate Contractual metrics and key deliverables with all Account managers in each location;
• Ensure contractual metrics are met;
• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location;
• Plan workforce for each location based on the locked forecast and look-ahead;
• Coordinate all conversations and deliverable with the client;
• Hold weekly meetings with the stakeholders in each location to discuss action plans and the status updates;
• Hold weekly meetings with the silent stakeholders to discuss deliverable and action plans;
• Share best practices and learning from different locations to benefit others;
• Work on continual improvement projects for all locations;
• Streamline processes between the locations to ensure EMEA operates as a unit;
• Keep internal stakeholders updated on all happenings in the EMEA project.

Account Service Delivery Managers in this role get to:

• Influence the lives of others: Develop, train, and manage team members;
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations;
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations;
• Keep leaders informed: Relay important information in the form of timely and accurate reports.


• Similar experience in a leadership role is a mandatory such as Operations manager or Service delivery manager..etc
• University degree;
• Excellent knowledge of English;
• Excellent communication and leadership skills;
• Willingness or skills for a customer-oriented job;
• Precision, loyalty, organization.


• We offer a competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards,
• Rewards and recognition programs
• Internal trainings following the leading global standards
• Career development opportunities in a big international company
• Great office location
• Team Building activities, Charity events and initiatives and many other company events

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

ИТ и Компютърни специалисти
Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 270 068 автобиографии и 42 356 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.