Technical Senior Support Engineer- София
Sutherland is seeking a reliable and attentive person to join us as Sr. Support Engineer. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Senior Support Engineers in this role get to:
Provide subject matter expertise in the area of assignment
Collaborate with technical engineers regarding escalations and use technical expertise to help strengthen each TSE member both technically and professionally.
Provide advanced technical support via phone, live (chat), or e-mail by handling escalated difficult hardware and/or software cases
Identify, investigate and research user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate.
Monitor open cases to assure adherence to processes and troubleshooting methodology
Use training and mentoring capabilities as well as advanced knowledge of the products and customized solutions to assist team members
Promptly escalate issues, which affect service delivery and quality that are beyond the scope of influence and report the same to the management team
Proactively provide process improvement ideas
Communicate with the client for any clarification or updates on technical aspects as well as process
Identify training needs and provide the inputs to the training team
Work closely with the team manager, quality, and team members and utilize their roles to effectively drive the performance of the team
Prepare and submit status reports for risks on the project or closure of escalations
Participate in technical discussions/reviews with the client
Remain knowledgeable on technology trends specific to the program
Consistently communicate progress, obstacles, and growth opportunities to the management team
Conduct daily team huddles, share updates, performance statistics, appreciations, etc.
Complete other duties as assigned
Demonstrate flexibility by working varying shifts and responding to unanticipated events.

Our most successful candidates will have:
Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
Sound problem-solving skills with linear and logical troubleshooting skills
Strong technical knowledge in troubleshooting and repair
Prior experience in mentoring/upskilling peers
Strong oral and written communication skills and ability to work with different personality types
Process knowledge, assessment, design and documentation skills Solid analytical, technical, and project management skills
Must have proficiency with various software applications including
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to work independently with minimal supervision


Fun and fast-paced Enterprise work environment
Continuous learning and development
Competitive salary
Excellent social benefits package
Promote-from-within advancement opportunities
Employee recognition programs
Team building and social activities, participation in voluntary work, charity causes, etc.
Buddy system for new hires and relocation packages
Great office locations
The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted
Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

ИТ и Компютърни специалисти
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 269 311 автобиографии и 42 211 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.