Administrative Support Specialist with French/Spanish/Italian- София

At TTEC, we highly value your bilingual skills, and we're pleased to invite you to join our team.

We live our lives striving for the extraordinary and we are innovators who turn fascinating ideas into reality. We ignite creativity and never accept "can't".

We are actively seeking Administrative Support Specialists working on-site from our office, located in Sofia, Bulgaria, who will play a vital role in creating and delivering exceptional customer experiences for our client - e-commerce platform that links consumers with numerous partners, manufacturers, and brands, aiming to empower individuals to lead their best lives. Creates an inclusive environment where both consumers and merchandise partners can achieve their aspirations.

As we highly value our employees, we offer:
Flexible working hours so you can balance your passions with your schedule;
Attractive salary to live your best life;
Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
On-Boarding training to elevate your skills;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace.

Your day-to-day work will be connected to:
Efficiently processing and managing orders placed on the e-commerce platform;
Accurately entering and updating product information, pricing, and inventory data;
Handling back-end support for customer inquiries, order status, and issue resolution;
Managing the process of returns, exchanges, and refunds in compliance with company policies;
Maintaining records of transactions and order details;
Working closely with other departments to ensure smooth operations.

You will align well with our team if you possess:
Fluency in one of the following languages - French/ Spanish/ Italian;
Good English skills;
Ability to multitask and prioritize in a fast-paced environment;
Team collaboration and interpersonal skills;
Capability to identify the optimal solution for every situation;
Keen attention to detail coupled with excellent communication skills.
Proficiency in active listening and demonstrating empathy;
Experience in cross-border e-commerce platform and customer service will be preferred.

Eager to join? Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.