Телетек Европа ЕООД

Business Support Specialist - English
We’re hiring and are looking to connect with you to help us ensure a smooth Business process as a Business Support Specialist - English with TTEC in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You’ll Enjoy:

· Competitive annual base salary
· Continuous paid training on the latest technology
· Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
· 20 Annual leave days
· Relaxing room
· Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing:

As a Business Support Specialist, you will support 3 rd party function ensuring smooth operational process flow by facilitating procurement, accounting process of partners and support onboarding process. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:

Partner Management & Onboarding:

· Analyze spending and business development and forecast costs;
· Create purchase orders (PO) and manage ongoing PO-spend and invoicing;
· Facilitate Partner On-boarding process (Project Plan; doc flow);
· Initiate partner training and account setup (systems, tools, processes);
· Create & manage 3rd Party SharePoint (internal/external).

Partner Performance:

· Create and maintain vendor Activity reports;
· Manage and analyze data from Activity reports;
· Monthly and quarterly performance review: Metrics, KPIs and Targets reporting;
· Ad-hoc reporting.

Project Management:

· Strong initiative towards process optimization; quality assurance, project management.

Partner and Cost Analysis:

· Vendor mapping, pricing comparisons, scope analysis and simulations;
· Forecasting, cost saving and business strategy analysis;
· Alignment with Finance dept.: forecasts, accruals, etc.;
· Maintain and expand Vendor Dashboard Functionality per need (Excel, VBA);
· Utilize various sources: reports, Power BI, other reporting software ( eg. Tableau).

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

· Fluency in English;
· Organized and methodical approach, analytical & statistic skills;
· Strong attention to detail and drive to accuracy and excellent presentation;
· Experience in MS Office Products;
· Out of the box thinking – able to find solutions;
· Experience is MS Excel, PowerPoint with VBA, SQL good to have;
· SAP/ERP system experience is a strong plus;
· Familiarity with tools Tableau, PBI or any visualization and analysis software.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Италиански език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Продажби - експерт мениджъри
Населено място:
Гр. София
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Телетек Европа ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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