Обява
Телетек Европа ЕООД

Solution Management Coordinator with English for HP Account- София
Описание
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Solution Management Coordinator fluent in English with TTEC in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You'll Enjoy:
Competitive annual base salary plus bonus based on performance;
Continuous paid training on the latest technology;
Competitive remuneration package;
Environment that stimulates achievement and excellent customer service;
Potential for rapid advancement in many fields, and throughout 17 countries!
What You'll be Doing:

As a Solution Management Coordinator, you will be in charge of timely, accountable and accurate coordination and execution of the administrative parts of the complaint management process within commercial and consumer EMEA CRT, payments validation, follow-up and control, warranty extension and order as per request. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you'll:
Execute Tech Protect buybacks and reimbursements;
Submit wholesaler orders;
Document costs related to the above mentioned wholesaler orders;
Process weekly warranty extensions for Customer Relations Team (CRT) complaints;
Validation and approval of TechProtect buybacks and reimbursements requested by all EMEA CRTs.
Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

Fluency in English;
Proactivity, eagerness to learn and improve;
Experience in MS Office Products;
Ability to multi-task and prioritize workload effectively against tight timescales;
Good proof-reading skills and attention to detail;
Good interpersonal and communication skills.
Interested? Apply Today!

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.
Please send us your CV in English.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:
Почасова

Ниво в йерархията:
Служители

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Дата:
12.Август.2022
Организация:
Телетек Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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