Обява
Телетек Европа ЕООД

Business Analyst - English- София
Описание
We’re hiring and are looking to connect with you to help us ensure a smooth Business process as a Business analyst - English with TTEC in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You’ll Enjoy:

· Competitive annual base salary;
· Continuous paid training on the latest technology;
· Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements;
· 20 Annual leave days;
· Relaxing room;
· Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing:

As a Business Analyst, you will be responsible to validate and ensure analytical solutions address business requirements. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:

· Understand business requirements and challenges in Customer Support, work with data, research, analyze, determine significance, assess implications, and identify hidden patterns, provide analysis with recommended actions through analytical solutions or building analytical models;
· Explain analytical solutions and models to stakeholders in a digestible manner and serve as an analytics coach to stakeholders;
· Build overall big data capabilities through design or selection of appropriate models, tools, and data infrastructure;
· Validate, optimize, and refine machine learning algorithms, predictive algorithms etc.;
· Ensure models and methodologies are statistically valid and provide fact-based interpretation of performance;
· Work with large volumes of data; extract and manipulate large datasets using tools such as SQL, SAS, R, etc.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

· Fluency in written and verbal English;
· Experience with the application of statistical analytics, including structured, unstructured, or relational and data mining and machine learning techniques;
· Technical skills: MS Excel, PowerPoint (with VBA);
· Familiarity with SQL, Tableau, PBI or any visualization software;
· Strong conceptual and creative problem-solving skills;
· Analytical thinking and ability to work with considerable ambiguity and limited supervision;
· Superb attention to details.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own.
Изисквания към кандидата

Езикови познания:

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:
Почасова

Ниво в йерархията:
Служители

Категория:
Финанси
Държава:
България
Населено място:
Гр. София
Адрес:
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Дата:
13.Септември.2021
Организация:
Телетек Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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