Обява
Телетек Европа ЕООД

Quality Specialist with German and English- София
Описание
Quality Specialist with German and English
TTEC [previously known as Teletech], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.

What do we offer?
Extensive training programs;
Environment that stimulates achievement and excellent customer service;
Competitive remuneration package;
Access top notch business best practices;
Work in a challenging and pleasant business environment.

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.


Responsibilities:
Listening and monitoring associates calls for customer satisfaction according to client and TTEC specified policies and procedures;
Providing, coordinating, analyzing and consolidating all necessary data in order to deliver and collaborate with the QA Team and Operations;
Ensure quality processes and project works are completed in a timely and accurate manner following client and company requirements and quality standards;
Supporting the overall Quality Assurance work flow by conducting evaluations of associates providing feedback for the Team Leads to use during coaching sessions;
Participates in client calibration sessions and performs customer satisfaction analysis and scoring.
Requirements:
Fluency in German and English;
At least 2 years of experience in Quality Assurance;
Very good organizational skills, prioritization and delegation to meet specific functional area goals;
Excellent communication and negotiation skills;
High level of planning and organizational skills;
Client focus.

Click on the Apply button to let us know about you.
Please send your CV in English.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:
Почасова

Ниво в йерархията:
Служители

Категория:
Бизнес /консултантски услуги
Държава:
България
Населено място:
Гр. Пловдив
Адрес:
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Дата:
21.Ноември.2018
Организация:
Телетек Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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