Луфтханза Техник София

Customer Support Specialist
Lufthansa Technik is the world’s leading provider of aircraft maintenance, repair and overhaul services with more than 50 years’ experience.

Lufthansa Technik Sofia performs heavy maintenance checks on the Airbus A320 family and Boeing B737. It is also Global Center for supplying state-of-the-art solutions in Material and Purchasing. The company is situated at Sofia airport and operates since October 2008.

In 2014, a new department – Lufthansa Service Center Sofia (LSCS) - was opened with the purpose of providing purchasing services exclusively to Lufthansa Technik AG. Since then, LSCS has proven to be a valuable partner and is continually entrusted more purchasing activities. In connection with our growth, we are now looking for dynamic and motivated people who would join our team in the position of Customer Support Specialist.

Main roles:

• Ensure timely and adequate response to internal and external customers
• Handle C&E (consumables and expendables) materials demands
• Monitor and coordinate C&E supply processes using ERP and LHT own systems
• Make suggestions for optimization and standardization with focus on customer needs and satisfaction

Essential responsibilities:

• Tracking and monitoring of purchase orders
• Worldwide sourcing and purchasing of aircraft materials
• Responsible for material supply related clarifications
• Provide feedback and status to customers on a daily basis via LHT own systems
• Monitor and update inventory movement through daily and weekly reports
• Monitor inventory discrepancies
• Liaise with material and logistics organizations on a daily basis in English language
• Assist with projects / reports if necessary


• University degree
• Customer services experience would be considered an advantage
• Fluency in English – both written and spoken (German would be considered an advantage)
• Advanced knowledge in Excel/Word/PowerPoint and ERP systems would be considered an advantage
• Communication and organizational skills
• Teamwork ability, assertiveness, persuasiveness, adaptability
• High level of service and customer orientation
• Cross-cultural competence
• Detail and goal oriented
• Problem solving and productivity driven
• Ability of decision making and self-initiative

What you can expect:

• Extensive training program;
• Friendly and open work environment;
• Opportunities for personal and professional growth;
• Flexible working time;
• Competitive remuneration and benefits package.

We are looking forward to receiving your resume in English
We highly appreciate your interest in our company and we can guarantee that each application will be considered with strict attention and confidentiality. Only short-listed candidates will be contacted.

Accept the challenge to join us!

In connection with the current recruitment campaign for an employee for the announced position, your CV data and your contacts will be collected and recorded by Lufthansa Technik Sofia OOD. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. We inform you and you agree that the personal data provided by you will be processed for the purposes of the current selection process as well as stored for realization of future recruitment not longer than 3 years regarding the legitimate obligations of the data controller. Your data will be stored within the abovementioned period as the end of the campaign. end of the campaign We consider that the end of the campaign is the moment of acceptance of the job offer by the candidate to whom we have proposed the position. Lufthansa Technik Sofia OOD can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future recruitment.
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Бизнес /консултантски услуги
Населено място:
Гр. София
София, Летище София Терминал 1, Хангар 3, етаж 3
Луфтханза Техник София
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Луфтханза Техник София може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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