Телетек Европа ЕООД

Customer Relations Specialist with German- София
At TTEC, we’re all about the Human Experience. Elevated. As Customer Relations Specialist with German and English in TTEC in Sofia, Bulgaria you’ll be a part of creating and delivering amazing customer experiences and helping to stamp out financial crime, while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

What You Can Expect:
Knowledgeable, encouraging, supporting and present leadership;
Diverse and community minded organization;
Career-growth and lots of learning opportunities for aspiring minds;
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you:
- Private Health/Medical Insurance and Eye Care Reimbursements;
- Reimbursement program;
- Rent insurance allowance;
- 20 Annual leave days.

What You’ll be Doing:

As a Customer Relations Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:
Accept requests through non-voice communication channels, logs and identifies the problem;
Respond to customers via email and outbound calls;
Investigate the escalation, coordinate with other departments to identify best course of resolution;
Manage customer expectations by taking into consideration customers' entitlement and customer issue;
Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
Meet deadlines and delivering services according to customers' service level agreements.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:
Fluency in German and English;
High level of planning and organizational skills;
Proactivity, eagerness to learn and improve;
Experience in MS Office Products;
Previous experience in customer facing environment would be considered as an advantage.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Please provide CV in English.

All documents will be treated in the strictest confidentiality.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Бизнес /консултантски услуги
Населено място:
Гр. София
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Телетек Европа ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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