Обява
Телетек Европа ЕООД

Back Office Specialist fluent in French for HP Account-
Описание
Back Office Specialist fluent in French for HP Account
At TTEC (formerly TeleTech), we provide learning and development opportunities,a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.

What we offer?
Extensive training programs: Excell, Leadership skills, Management of change, Six sigma and many others depending on your interests;
Environment that stimulates achievement and professional development;
Competitive remuneration package;
Access top notch business best practices;
Work in a challenging and pleasant business environment.

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.


Your responsibilities will be:
Accepting requests through different communication channels, logs and identifies the problem;
Responding to customers via phone, chat and/or email;
Investigate the complaint, coordinate with other departments to identify best course of resolution;
Keep all involved parties on the status of the case;
Demonstrate sense of urgency;
Manage customer expectations by taking into consideration customers’ entitlement and customer issue;
Execute data quality checks to ensure consistency and accuracy of reporting.
Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
Meeting deadlines and delivering services according to customers’ service level agreements.

If you are/have:
Fluency in French;
Good English skills;
Proactivity, eagerness to learn and improve;
High level of planning and organizational skills;
Previous experience in customer facing environment would be considered as an advantage;
Experience in MS Office Products;

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.
Please send your CV in English.

All documents will be treated in the strictest confidentiality.Only short-listed candidates will be invited for an interview.

Position: Customer Relations Specialist

Dear Candidate,

We’d like to inform you that upon receiving your personal data, such as your name, date of birth, phone number, email address, and your resume (as compiled by you) it be used for recruitment purposes only.
In the course of the recruitment the data controller is TTEC Eastern Europe EAD (hereinafter ‘TTEC’) and your data might be shared with other users processing your data on TTEC’s behalf or our hiring departments.
Your data will be retained for only as long as it is necessary which includes our legal obligations for retaining data. On occasions where there is a requirement to extend the retention of your data or using your data for other job opportunities, we would be asking for your Opt-In again, if required.
If you wish to access/update/correct your data visit the company profile in jobs.bg.

For more information on how we process your personal data you can consult our privacy notice.
Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Трудово възнаграждение:
От 2100 до 2300 лева на месец

Категория:
Бизнес /консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Дата:
21.Ноември.2018
Организация:
Телетек Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 264 312 автобиографии и 41 167 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.