Обява
CONCENTRIX SERVICES BULGARIA ЕООD

Technical Support Specialist with Portuguese
Описание
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support for one of Concentrix’s major customers. WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.


Responsibilities:
Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
Validate customer service entitlements.
Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
Assume responsibility and ownership for all relevant customer queries.
Escalate calls that cannot be resolved locally, as appropriate.
Obtain accurate customer details and amend call-handling system when applicable.
Positively manage internal relationships.
Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
Use and improve Knowledge Bases through feedback.
Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements:
High School Diploma/GED
English: Intermediate
Portuguese: Fluent

Why to work for Concentrix?
To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Transportation allowance
Multisport card discount
Refer a friend bonus – one of the biggest at the market
Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
Corporate discounts
A bright, modern brand new modern office with convenient location next to metro station
Relocation support if needed
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Португалски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Контакт център (call centers)
Обяви, подходящи и за лица с бежански статут
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Дата:
12.Август.2022
Организация:
CONCENTRIX SERVICES BULGARIA ЕООD
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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