Обява
Sutherland

Manager - Quality- София
Описание
Sutherland Global Services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 60,000 professionals and has nearly 60 global delivery centers.

Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1300 employees in three different sites, two in Sofia and one in Burgas which was opened in 2014. Our team of professionals provides technical support and customer service in more than 16 European languages.

Sutherland Global Services is seeking an experienced and passionate person to join us as a Manager - Quality. We are a group of hardworking and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Keep Sutherland aligned: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
Keep management updated: Relay important information in the form of timely and accurate reports

Qualifications:

- Bachelor degree
- Excellent command of German and English languages

Experience Requirements:

- Experience in a BPO company is a must, Experience in customer experience;
- Experience in managing information systems projects;
- Expertise in planning and delivering enterprise level reports and data analysis.

To succeed in this position, you must:
Be able to work in MS Office and be open to innovations
Be able to work in a fast-paced environment
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Life @Sutherland:

Competitive salary
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location and work from home possibilities

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
24.Септември.2021
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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