IT Service Desk Specialist

Sutherland is seeking an analytical and strategic-thinking person to join us as Senior IT Service Desk Specialist.

We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Position Overview:

The basics of the job are to support service delivery in terms of technology, networking and software.

Position impact:

• Support and maintain technological and security infrastructures
• Support current corporate IT infrastructure – desktop and laptop systems with MS Windows operating systems and applications
• Use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience
• Assist IT specialist, Technical Communications Office, and all functional IT groups in the build out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization
• Work alongside Service Delivery, and other IT team members, to move/add/change service delivery programs
• Make recommendations to enhance processes and boost ease and efficiency
• Assist the team with the preventive/corrective maintenance of all the technology equipment.

Our most successful candidates will have:

• Proven experience as a help desk specialist or other IT support role
• Knowledge of Windows operating systems and applications
• Excellent technical knowledge of PC, desktop hardware and internal components
• Hands-on hardware troubleshooting experience
• Strong personal working discipline and initiative
• High school or university degree (technical – Computer systems, etc.)
• Very good knowledge of English (both written and verbal)
• Excellent communication skills
• Ability to provide highest quality service to the internal customers.

Life@Sutherland:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted