Senior Engineer fluent in English
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

We are embarking on an exciting new project in Bulgaria and are recruiting for Senior engineers. Our team will be providing support and professional consultation to enterprise customers of an Anti-virus software product, aiming to understand customer issues, frame the service request and provide known solutions to customers quickly in a professional manner.

Have full ownership of customers` technical issues until resolution provided related to their product while seizing opportunities to teach the customer about product usability, best practices;
Project a professional company image through phone, email &/or web interaction;
Set and manage expectations with customers, including regular and timely communications (daily);
Transfer customer calls to appropriate department;
Maintain a high level of product knowledge and professionalism;
Set and manage expectations with customers, including regular and timely communications.

Very good spoken English - B2 or above level;
5 year experience working in IT Security;
Excellent knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office;
Knowledge in - SQL / Database awareness / MAC OS / Email / Active Directory awareness / Linux / Virtual;
Good working knowledge of Microsoft Windows / Desktop and Server;
Certification in Microsoft or Cisco (CCNA) standard/ CompTIA or CISSP is considered an advantage;
Advanced troubleshooting skills;
Ability to adhere to internal processes;
Highly motivated to help customers, positive and enthusiastic.

We offer competitive salary and excellent social benefits package including: Food vouchers, Transportation allowance, Health Insurance and Life Insurance;
Team Building activities, parties, opportunities for participation in different programs for voluntary work, charity causes, buddy system for our new colleagues coming from abroad and etc.
Rewards and recognition programs;
Great office location in Sofia.

The information provided by you is personal and will privacy will be protected
Изисквания към кандидата

Езикови познания:
Френски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов срочен

Ниво в йерархията:

Инженерни дейности
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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