Payroll SpecialistDirector - Sales Operations
Director - Sales Operations
Sutherland is looking for Director - Sales Operations to develop, implement and manage operational
objectives for the client’s Operations in Sofia, including geographical and language based strategy for all activity in line with the overall client’s business strategy. Ensuring the Center delivers optimized revenue generation and consistently high levels of service quality in all its diversified activities within budget.

Key Responsibilities:

• Develop, implement and manage operational objectives including geographical and language
based strategy for voice, e-mail and any other shared service activity in line with the overall business
strategy; to deliver appropriate service to the client’s customers and drive improvements in overall
service levels, transnational efficiencies and cost management.
• Establish clear roles, directions, responsibilities, performance requirements and targets for all
operational employees; to deliver against key performance indicators (KPIs) such as sales, conversion rates, etc. and ensure that these are communicated and understood by all team members.
• Manage departmental operations and ensure weekly, monthly, quarterly reviews take place
with all internal stakeholders for the purpose of delivering against contracted service levels, monitoring performance, pro-active communication, problem resolution and strengthening relationships.
• Drive high levels of performance, goal attainment and service quality through well-defined and
benchmarked sales and service quality metrics; Ensure regular and meaningful reporting and analysis is available, quality audits are regularly conducted, and trends in service delivery are identified and acted upon. Ensure that employees are provided with the necessary tools and guidance to deliver against targets e (e.g. up-to-date information, equipment, feedback, coaching and training).
• Ensure the department is staffed to optimum level and within the headcount threshold to
achieve targets; lead and nurture a team of 150+ multi-cultural people to ensure they are engaged and motivated.
• Continuously research for improving process, technologies and tools, identify possible
technological enhancements.
• Ensure adherence to company regulatory requirements such as data protection, data privacy
etc. and ensure full adherence from team.
• Perform other lawful tasks delegated by the management

Required Skills and Qualifications:
• Degree level education
• 12 years of relevant work experience

Minimum of 8 years of relevant work experience acquired in operations, of which at least 5 years must be in a senior level management role managing at least 200+ employees, Proven ability in managing a multi-cultural workforce is required as is previous sales operations experience.

Training & Knowledge:
Up to date knowledge of current contact center technologies; workforce applications, reporting, quality and monitoring tools. Excellent written, verbal communication skills & fluent in English.

• Competitive salary
• Salary increases upon reached milestones
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food
Vouchers; Transportation Allowance
• Employee recognition programs
• Unique Training & Development Opportunities (E-learning & Classroom modules, International
• Monthly/Quarterly Rewards & Recognition Programs
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Продажби - експерт мениджъри
Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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