Human Resources Specialist - HR Services Center- София
Job summary:

The Global Human Resources Services (GHRS) Center – EMEA is responsible for developing and managing enterprise-wide HR processes and technology to manage specific administrative functions within a centralized contact and service center serving approximately 3000 Sutherland employees. The HR Representative serves as first point of contact for employee/manager assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures. This function works closely with the various HR teams, employees and managers. This position also supports the department in the administration of assigned transactional work.

Duties and Responsibilities:

• Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, and e-mail interactions;
• Manages employee changes, special pays, employee updates, Tuition Reimbursement requests and report running;
• Interfaces with HRBPs, HRIS, Compensation, Benefits and Payroll personnel to assist in the administration and support of employee issues and problems;
• Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures;
• Escalates complex cases to the HR Shared Service Manager or field HR resources;
• Responsible for the employee file maintenance;
• Maintains high degree of confidentiality;
• Performs other duties as requested.
• Execute other lawful tasks assigned by the management related to his/her work and matching his/her qualification;
• Adhere to the rules and regulations of the company;
• Adhere to the non-disclosure agreement;

Job qualifications:

• Requires a college degree or 1-4 years of Human Resource experience ;
• Requires knowledge of various areas of human resources including benefits, employment, pay-related practices/process, compensation and company policies and procedures;
• Excellent communication and customer service skills;
• Ability to maintain confidentiality is required;
• Ability to work with a diverse group of employees and individuals;
• Strong knowledge of Microsoft Word, Excel, PowerPoint;
• Demonstrate Customer Orientation;
• Working knowledge of Human Resources Practices;
• Excellent Bulgarian and English language skills.


• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted
Изисквания към кандидата
Образование: , Профил:

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Човешки ресурси
Населено място:
Гр. София
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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