Gi Group

Gi Group is part of Gi Group Italy - one of the world’s leading companies providing services for the development of the labor market, operating in the fields of temporary and permanent staffing, search and selection, as well as a variety of complementary HR consulting activities.

Our client is an American multinational enterprise information technology company that develops and provides a wide variety of hardware, software and related services to consumers, small, medium-sized businesses and large enterprises.

Due to our client`s business needs, we are in search of a highly motivated professional to join the company at the position of:


Now we are looking for Data Center Monitoring Engineer to join our dynamic and highly professional team.
Our client is a service providing remote monitoring, operation and administration of customer IT infrastructure or applications.
He delivers 24x7 remote services through IT Operation Center using integrated service management tool framework, and following ITIL governance model.

Job tasks/responsibilities:
• Deliver 24/7 corporate client account support by monitoring customer IT Environment.
• Monitor and report health status, performance and availability of the infrastructure and applications in scope
• Administer and resolve incidents and requests following SOPs (Standard Operation Procedures) working closely with the senior Engineering staff within the team
• Generate reports using the standard tooling solution
• Timely respond to customers inquiries
• Escalate to the appropriate vendor and co-ordinate the resolution of supported hardware
• Manages customer expectations
• Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
• Coordinate support activities and interact with other support teams
• Participate in quality improvement projects
• Communicate effectively with Technical and Non-Technical stakeholders
• Participate in ITIL based change management, Problem management, incident management.

• Analytical skills, ability to isolate and solve problems and to follow predefined process
• Ability to effectively interact with people (customer and internal) at all levels, across all geographic regions.
• Demonstrate strong written and verbal communication skills
• Excellent written and verbal German and English language

Following skills will be considered as an advantage:
• Relevant experience in Customer Support
• Operating systems, server, storage & back-up, network support or application knowledge
• Information Technology Information Library (ITIL) knowledge
• Experience in IT Outsourcing and Managed Services

If you can envision yourself working in a company which believes that effective management can be achieved through innovative ideas, great team work and devotion, do not hesitate to send us your Resume.

Guaranteed confidentiality of all applications. Only shortlisted candidates will be contacted.

Gi Group is licensed by MLSP, license N 2348/18.09.2017, indefinite.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Бизнес /консултантски услуги
Населено място:
Гр. София
бул. Ал. Стамболийски 84, ет.6
Gi Group
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Gi Group може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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