Cisco Service Delivery Specialist with English - София
The Cisco Service Delivery Specialist will perform the transactional activities necessary to complete internal and external Partner and system generated requests. Will also handle communication with requesters via email.

• Engage customer, understand their needs and translate this need to Cisco work required, and set proper expectations about delivery time
• Troubleshoot and resolve customer issues and provide direct high volume transaction support to internal teams
• Utilize proactive approach as indicated in CISCO model, looking beyond the case to wider customer account activity and support needs
• Collaborate with cross-functional partners, vendor representatives in support of successful customer outcomes
• Identify issues, carry out Root Cause Analysis on cases that don’t meet expectations and implement process fix to prevent future occurrences
• Focus on process improvement identification and development of improvement ideas

• Excellent verbal and written communication in English
• Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency
• Active listening skills, questioning, driving understanding and clarification of customers’ needs
• Ability to defuse customer conflict
• Quick learner who easily applies problem-solving, critical thinking and analysis skills
• Self-motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure
• Ability to engage and facilitate activities of others
• Excellent time management skills, ability to juggle multiple tasks while maintaining composure
• Computer literacy including familiarity with case management systems, email, chat, Windows- based applications
• Intermediate MS Office skills, particularly MS Excel
• 2 years + Proven experience in Customer Services and Operations Environments with direct customer interaction via phone and offline methods
• Proven track record of executing varied and complex services and business processes
• Experience in working in dynamic and active change environment with teams of various skills, abilities, backgrounds
• Experience with working in remote, global teams in a dynamic business environment

Why to work for Concentrix?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
• Competitive salary
• Various career development opportunities
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events

Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Продажби - експерт мениджъри
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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