User Experience Design & Research Intern

Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities
As a Designer: Generalist, you will be a champion for the people who use our products and services, creating delightful experiences through emotional design. You will be responsible for translating requirements into hypothesis and exploring them with users through research methods and facilitation. Your primary responsibilities will include: • Explore User Needs: Learn about users' emotional connections with products and services, and understand unmet needs through research methods and facilitation. • Craft Emotional Design: Create delightful experiences by influencing visceral impact, behavioral influence, and reflective consequence. • Collaborate with Teams: Work with cross-disciplinary teams to translate requirements into hypothesis and explore them with users. • Develop Design Solutions: Create designs that reflect the practical and aesthetic in business, while primarily serving people. • Facilitate Research: Engage with users through research methods and facilitation to uncover emotional connections with products and services.

Required education
Associate's Degree/College Diploma
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
• Interest in Human-Centered Design: Exposure to design principles that prioritize user needs and emotions.

• Basic Understanding of Research Methods: Familiarity with research methods and facilitation techniques to uncover user needs and emotional connections.

• Awareness of Emotional Design: Curiosity about the role of visceral impact, behavioral influence, and reflective consequence in creating delightful experiences.

• Exposure to Cross-Disciplinary Collaboration: Participation in team-based projects or activities that involve working with diverse stakeholders.

• Curiosity about Design Principles: Interest in the practical and aesthetic aspects of design in a business context.

Preferred technical and professional experience
• Familiarity with Design Tools: Exposure to design software and tools that support human-centered design principles.

• Basic Understanding of Business Context: Curiosity about the practical and aesthetic aspects of design in a business context, including how design serves people.

• Interest in Facilitation Techniques: Exposure to research methods and facilitation techniques to uncover user needs and emotional connections.

ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.



Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.



Are you ready to be an IBMer?

ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.



At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.