Digital Experience & Self-Service Expert- София

General duties:
Optimize customer journeys across web, mobile, and chatbot platforms
Keep content fresh, relevant, and easy to navigate
Analyze user behavior and feedback to continuously improve the experience
Collaborate with UX, IT, and business teams to launch new features

Requirements:
Passion for digital customer experience
Strong analytical skills and data-driven mindset
Experience with CMS, UX tools, and digital platforms
Proactive attitude and a drive to make things better every day
If you believe self-service can be smart, seamless, and human — we’d love to hear from you

DSK Bank offers:
Excellent opportunities for professional and career development in one of Bulgaria’s leading banks
Food vouchers in the amount of 200 BGN per month
20 + 5 paid holiday leave
Additional Health Insurance
Favorable conditions for housing and mortgage lending, as well as for bank products and services
Preferences for bank products and services
Annual bonus scheme depending on the achieved results
Preferential conditions for Multisport / CoolFit card
Discounts in various companies
Internal academies
Refer a Friend Bonus
Full-time/ part-time opportunity

Documents for application:
Detailed CV