Обява
Acronis

Partner Success / Professional Services Manager
Описание
As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
Acronis sets the standard for hybrid cloud IT data protection through its backup, active protection against ransomware, disaster recovery, and secure file sync and share solutions. Acronis delivers easy, fast, complete and affordable data protection of all files, applications and operating systems across any environment—virtual, physical, cloud, mobile and applications. Founded in 2003 in Singapore, with dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

The focus of this position is to be a single POC for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving MRR goals.

RESPONSIBILITIES:

Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements
Develop PSA and SOW in collaboration with Sales and Legal teams
Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work
Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages
Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required
Review customer’s implementation and integration plans and make recommendations in line with best practices
Present new product functionality, engage customer in evaluation of new product releases
Keep track of customer run rates, develop remediation plan in case of negative dynamics
Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests
Update customer on regular basis about progress of work on support cases, incidents, and features request
Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
Provide feedback to Acronis Product Management teams based on customer requirements
Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period
Manage internal organization development projects, ensure consistent execution and reporting

SKILLS & EXPERIENCE:

Ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. Ideal candidate must have experience working in geographically distributed and culturally diverse teams.

3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration
3+ years in Project Manager or Technical Account Manager role in a software or systems integration company
Excellent communications, interpersonal, and presentation skills
Excellent business analysis, project, risk, and relationship management skills
Ability to interact and communicate with multiple stakeholders, including C-level
Ability to travel up to 30 percent of the time, including internationally
Fluent written and spoken English language (German or Spanish is a plus)

WE OFFER:

Attractive remuneration
Public Transport Support
Multisport card
Additional Health & Dental insurance
Free fresh fruits in the office
Free drinks (Coffee/Tea/Water)
Free parking slot
Tickets for conferences and seminars
Challenging atmosphere and interesting projects
Future career development in a multinational company
Offsite events and parties
#LI-SN1
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
гр. София, ул. Сан Стефано 22, ет. 3
Дата:
6.Октомври.2020
Организация:
Acronis
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Acronis може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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