Обява
TELUS International Europe

Team Manager
Описание
Description and Requirements
#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:
Ability to lead by example and aim to create a positive and enjoyable working environment for all team members
Take care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
Meet the targets, Service Level, KPI’s, Quality, etc.
Proactively propose improvements, optimizations and provide feedback in processes and ways of working
Be involved in the recruitment process, training, development and engagement of the team
Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks
Our requirements:
To be passionate about Gaming
To understand how Player Support and Gaming communities work and live
At least one year of relevant experience (BPO and/or CRM working experience);
People management experience and leadership skills
Excellent command of both spoken and written English
Strong client and results orientation
Problem-solving and decision making skills
Ability to communicate effectively in verbal and written form with internal teams and management, and with customers
Ability to prioritize and address multiple tasks in a dynamic work environment
We offer:
A stable job and career development opportunities
Attractive salary
Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses

If this opportunity sounds appealing to you, please send your CV!

* Please note that only shortlisted candidates will be contacted.

Required Language(s)
English
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
гр. София 1784, бул. "Цариградксо шосе" 115 К, Хермес Бизнес Парк, сграда Б
Дата:
6.Март.2019
Организация:
TELUS International Europe
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за TELUS International Europe може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 266 201 автобиографии и 41 454 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.