Cargotec Bulgaria

Junior HR Specialist, HR Contact Team
Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

As a Junior HR Specialist you will be responsible to deliver HR transaction services in line with customers’ needs and expectations.

Main responsibilities:

- Execute standardised and scheduled processes to deliver HR data administration services in a consistent and efficient way
- Adopt a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures
- Demonstrate a function knowledge of local HR policies and processes to effectively respond to customer queries
- Maintain good working relationships within the other process teams
- Recognize unusual events or consistent problems and work with team leader to resolve issues
- Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies
- Own and manage any changes to process documentation
- Ensure customers are satisfied to maintain a positive brand image for the CBS
- Ensure all documentation is up-to-date and accurate
- Ensure data is accurate in company systems
- Be part of building up the H2R area in the CBS in close cooperation with the project team
- Support the functional workstream
- Build and refines documentation needed prior to go live
- Any other tasks assigned by the line manager related to the areas of accountability
- All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements.

What you’ll need to succeed:

Minimum bachelor degree in HR or business major
Up to 1 year experience in HR domain and/or BPO/SSC
Experience with simple to complex query handling
Strong customer service focus and interpersonal skills
Strong analytical, problem solving and organisational skills
Ability to work under pressure to strict deadlines
Full professional proficiency of written and oral English required
Demonstrate an attention to detail and the ability to check one’s own work
Demonstrate comfort in adapting to different ways of working across cultures and organisational hierarchies - in and outside of HR.

You will be part of:

- the Transaction team
- the Contact team, Local HR Advisors and HR Specialised Services for escalated queries
- the entire H2R area (Service Delivery Director, Team Managers and other Team Members)
- the Global Process Owner and system owners
- Customers of the CBS
- The Optimus project team
- Other stakeholders across the CBS and the Global Company (to the extent required, such as - ServiceNow and ZONE team, Payroll provider)
- Cargotec stakeholders to the extent required
- Other stakeholders across the Global Company (to the extent required).

Interested to join?

If you are excited about this opportunity, please submit your application!

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Човешки ресурси
Населено място:
Гр. София
София, Бул. Витоша 89Б, Милениум Център, етаж 8
Cargotec Bulgaria
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Cargotec Bulgaria може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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