Team Lead with German language, Rentalcars project
It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

Concentrix Bulgaria is looking for a Team Lead to join the team of the world’s biggest car hire booking service, Rentalcars.com.

What you will do as a Team Lead?
Direct team activity to achieve performance measures relating to customer satisfaction and process efficiency
Provide day-to-day management and leadership to Customer Service staff
Resolves all customer issues that are escalated from the Customer Service staff
Understand and ensure that business rules and processes are effective and executed in fulfilling the customer needs
Perform quality checks and provide feedback and coaching to the agents
Ensure that the Customer Service staff operates successfully within a team environment with a strong team spirit and ethos
Perform various administration tasks, assist in setting and achieving operational objectives, track and report service performance
Support HR and Recruitment team by attending and performing interviews

What do you need to have?
University Degree
At least 1 of year of relevant experience is mandatory
Fluency in German and English, both written and verbal
Excellent communication, presentation and negotiation skills
Strong organisational and analytical skills
Ability to motivate a group of people to work effectively together
Aptitude for understanding and solving problems, timely decision-making and conflict management skills
Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy
Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
Network skills will be considered as an advantage
Advanced knowledge in MS Office applications
Ability to work on flexible shifts

Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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