Ubisoft Non-voice Team Leader with Russian/English- Варна
Ubisoft Non-voice Team Leader with Russian/English

Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

The Team Leader provides a facilitative style of leadership with overall responsibility for the motivation, resource and system planning, procedure coaching and team performance

Role Specific:
Direct team activity to achieve performance measures relating to customer satisfaction and process efficiency
Provide day-to-day management and leadership to Customer Service staff
Understand and ensure that business rules and processes are effective and executed in fulfilling the customer needs
Perform quality checks and provide feedback and coaching to the agents
Ensure that the Customer Service staff operates successfully within a team environment with a strong team spirit and ethos
Perform various administration tasks, assist in setting and achieving operational objectives, track and report service performance

University Degree
At least 1 year experience in Customer service, ability to identify needs and requirements of business units supported
At least 1 of year of relevant experience is mandatory
Excellent communication, presentation and negotiation skills
Excellent organizational and analytical skills
Ability to motivate a group of people to work effectively together
Aptitude for understanding and solving problems, timely decision-making and conflict management skills
Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy
Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
Fluency in English and/or English
Advanced knowledge in MS Office applications

Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
This is a permanent position based in Varna
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. Варна
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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