Обява
Hewlett Packard Enterprise

Service Delivery Manager with German
Описание
The CS Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual MPS agreement. He/she is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes.

Job specifics/responsibilities:

Be the single point of contact for the customer managing change requests and customer queries
Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer
Proactive elevation and escalation management
Prepare, lead and manage operational account reviews
Coordinate all relevant resources (internal/external partners)
Support Total Customer Experience management and achieve customer satisfaction targets
Manage Change Orders and provide consulting to customer on new products and services
Manage forecasting and P&L on an account basis and maintain profitability
Track and capture data/metrics
Education (degree) and professional experience required:

University or College degree
+ 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
Experience with Service Delivery Management and general customer handling
Leadership experience
Client facing experience (face-to-face or remote)
Project management or project coordination experience

Other requirements:

Strong German language skills (spoken and written)
Strong English language skills (spoken and written)

Personal skills and qualities:

Customer oriented
Excellent team player
Strong organizational and interpersonal skills
Strong communication and leadership skills
Confident telephone manner
Strong collaboration, influence and negotiation skills in cross-functional teams
Ability to interact comfortably with all levels of customer management
Ability to manage conflict and complex situations
Understand and drive Profit & Loss on an engagement level
Ability to apply business acumen and results driven attitude
Reliable, fast learner and well organized person with a flexible and responsive attitude
Comfortable to work in a remote, virtual environment
Ability to easily adapt to organizational and structural changes
Process and Methodology focused


Technical skills (procedures and documents the employee has to be acquainted with):

MS Office applications
Project Management Methodologies - desirable
ITIL foundation, processes & tools knowledge – desirable
MS process and technology knowledge and background - preferred
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!


This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Дата:
20.Юли.2021
Организация:
Hewlett Packard Enterprise
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Hewlett Packard Enterprise може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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