Hewlett Packard Enterprise

Service Delivery Manager with German
Today HP is a fortune 100 company with 50,000 employees worldwide across 190 countries. HP is about innovation and reinventing. Together we challenge convention, pushing each other to surprise the world!
The EMEA Customer Services Organization offers Managed Services & Solutions to Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print Services (MPS) offering. The MPS Business is expanding and is a strategic growth area to HP.

The Service Delivery Manager (SDM) is responsible for managing remotely the operations for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage the scope and quality of service according to the contractual MPS agreement. He/she is the main point of contact for the customer in case of operational queries, escalations and change requests.

We are looking for experienced professionals willing to develop their skills and knowledge in the field of Service Delivery Management.

Job specifics/responsibilities:

• Act as main point of contact for the customer managing change requests and customer queries
• Manage day-to-day operations
• Lead escalations to successful resolution
• Ensure all contractual agreements are met
• Prepare and lead operational account reviews
• Coordinate all relevant resources (internal/external teams)
• Responsible for achieving customer satisfaction targets
• Be a trusted advisor to the customer on the entire MPS portfolio
• Support profit and loss (P&L) management
• Analyze data/metrics and optimize performance

Education (degree) and professional experience required:

• University or College degree
• 2+ years of experience in the field of service delivery/customer handling
• Career aspirations in the field of service delivery
• Leadership potential and/or experience

Personal skills and qualities:

• Customer oriented with strong German and English skills (spoken and written)
• Excellent team player
• Good decision-making skills
• Strong organizational and interpersonal skills
• Excellent language and communication skills
• Strong collaboration, influence and negotiation skills in cross-functional teams
• Ability to interact comfortably with all levels of customer management in virtual environment
• Ability to manage complex situations
• Results driven attitude
• Process and Methodology focused

Technical skills:

• MS Office applications
• MS process and technology knowledge and background – preferred
• ITIL foundation, processes & tools knowledge – would be an advantage
• Project Management Methodologies – would be an advantage

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Мениджмънт, бизнес развитие
Населено място:
Гр. София
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Hewlett Packard Enterprise
Фирма/Организация Директно търсеща служители
Детайли за организацията:
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