Обява
CONCENTRIX SERVICES BULGARIA LTD

Operations Manager with German or Romanian or Polish,Lebara project
Описание
Operations Manager with German or Romanian or Polish,Lebara project

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.


Role Specifics:
Manages the team of employees for the assigned market
Maintains SLA according to the contract
Presents and reports to Senior Management data on progress
Maintains a positive working relationship with Business Partners
Performs various administration tasks, assists in setting and achieving operational objectives, tracks and reports service performance
Controls compliance with Concentrix Code of Conduct and Business Controls
Facilitates optimal communication within the center
Manages Concentrix employee cycle
Support and reinforce process Adherence/Compliance
Take personal responsibility to understand and comply with all company and client business controls requirements and policies.
Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
Understands and apply Business Controls, data privacy and security guidelines/regulations. Maintain Workstation Security at any time
Performs additional tasks according to business needs


Requirements:
Bachelor’s degree
At least 2 years of operations and people management skills
At least 3 years of customer management experience
Fluent level of German or Romanian or Polish
Fluent level of English, both written and verbal
Advanced knowledge in MS Office applications
Knowledge in the applications used within the company
Flexibility and ability to manage a demanding and changing workload
Excellent communication, presentation and leadership skills and ideally have gained Prior team management or team lead experience management experience within a call center environment.
Aptitude for understanding and solving problems, timely decision-making and conflict management skills
Ability to work independently and within a team

What we can offer:
Competitive salary;
A bright, modern, and exciting place to work, with excellent staff facilities;
Voluntary Medical plan;
Life insurance;
Transportation allowance;
Teambuilding and Concentrix events.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език, Руски език, Полски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Средно управленско ниво

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Дата:
10.Юли.2018
Организация:
CONCENTRIX SERVICES BULGARIA LTD
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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