Team Leader with French, Lebara project
Team Leader with French, Lebara project
Who are we?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

About Lebara:
Lebara is one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

Key responsibilities:
Provides direction and leadership to Customer Service staff. Ensures and is responsible that the team meets the established performance criteria and that contacts are handled effectively for quality, productivity and customer satisfaction.
Ensures and is responsible that agreed service strategies are implemented within the team and ensure the highest level of customer satisfaction.
Provides day-to-day guidance to team members and share both responsibility and accountability in the achievement of organizational goals.
Monitors and recommends/implements ways to improve customer satisfaction, service strategies and operational guidelines.
Monitors the team’s quality performance and provides feedback to the customer service advisors on a regular basis.
Performs various administration tasks, assists in setting and achieving operational objectives, tracks and reports service performance.
Support HR and Recruitment team by attending and performing interviews
Bachelor’s Degree
At least 1 year experience in a leadership role
Fluency in French and English, both verbal and written
Experience in Customer service and proof of successful performance
Strong work ethic, maturity and leadership qualities.
Excellent communication, presentation and negotiation skills.
Excellent organizational and analytical skills.
Strong customer driven focus.
Ability to motivate a group of people to work effectively together.
Aptitude for understanding and solving problems, timely decision-making and conflict management skills.
Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy.
Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client.
What we can offer you?
We provide a clear path to career development and offer support, advice, and coaching every step of the way.
Our benefits include:

Competitive salary;
A bright, modern, and exciting place to work, with excellent staff facilities;
Performance related pay;
Voluntary Medical plan;
Life insurance;
Transportation allowance;
Annual reward and recognition events;
Teambuilding and Concentrix events.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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