Карготек България ЕООД

Team Lead, Record To Report
Team Lead, Record To Report
Cargotec: Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday

Record to Report team is looking for a Team Lead to lead a team of 10-15 team members and manage the service delivery of this team according to customers´ needs and expectations.

Main tasks and responsibilities

- Lead & develop a team of 10-15 team members (depending on the area); represent team interest in management forums
- Manage team resources against skills, workload and availability
- Manage team performance, meet process SLAs and KPIs and manage customer expectations
- Build positive working relationships with the BAs
- Identify continuous improvement opportunities; implement improvement programmes when necessary
- Support continuous improvement projects
- Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
- Provide improvement ideas for RTR processes to the CBS Solution and Process Owners
- Provide support to the Solution Owners and Process Owners
- Build positive working relationships with the Local BA customers and end-users
- Drive the customer-centric culture and service delivery
- Provide timely and accurate reporting per agreed reporting schedule
- 1st escalation point for process-related issues
- Constant focus on customer satisfaction
- Be part of building up the RTR area in the CBS in close cooperation with the project team
- Participate in transition activities when applicable:
- Support the functional workstream
- Support the transition of processes including knowledge transfer and work shadowing.

What you will need to succeed:

We are looking for a Professional with strong customer service focus and interpersonal skills, strong analytical, problem solving and organisational skills and ability to work under pressure to strict deadlines.

Ideally you have:

- Minimum master degree in finance or business
- + 5 years of experience of which 1-2 years in a supervisory role in RTR (preferably from a Shared Services/BPO environment)
- Strong experience in operations in the RTR area
- Experience with simple to complex query handling
- Good understanding of internal controls & risk management.
- Knowledge about RPA, ERP/Cloud solutions are preferred
- Full professional proficiency of written and oral English required
-mInternational mind-set.

You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we also offer:

- Attractive compensation package
- Healthy work environment - company sponsored medical insurance program
- Food vouchers, company paid sport card
- Work-life balance – 25 days paid vacation, company events
- Transportation allowance.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.

Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people.
Изисквания към кандидата
Образование: Магистър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
София, Бул. Витоша 89Б, Милениум Център, етаж 8
Карготек България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Карготек България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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