Delivery Excellence Expert
Delivery Excellence Expert
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.

Deliver Excellence Expert is responsible for driving sustainable continuous improvement effort for Customer Relationship Management accounts globally. Primary focus is on ensuring high customer, investor and employee satisfaction.
Delivery excellence uses a LEAN based methodology that works to eliminate everything that does not add value to Concentrix and its clients.
The role is responsible for managing the Delivery Excellence and Continuous improvement opportunities in Europe.
He/She will manage the day to day activities defined for business benefits including but not limited to implementation, Delivery Excellence/Continuous Improvement Geo resources, benefits realization, communications with Concentrix account leadership,Delivery Project Executive`s and implementations manager(s).


• Lead multiple work streams within accounts/projects, conducting diagnostics, creating future state designs, and recommending changes to implement
• Interacting with account change agent to ensure they are prepared to implement
• Interact with stakeholders to share diagnostics, future state design, and implementation recommendations
• Driving improvement initiatives that positively impact Client satisfaction & business profitability
• Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability
• Solving business problems through innovative & sustainable solutions
• Identifying process gaps & automation opportunities
• Project managing improvement efforts in assigned accounts / location
• Driving effective Change Management for a stable & consistent delivery – Zero surprise operations
• Deliver Six Sigma YB / GB Trainings and mentor end to end projects
• Embrace Concentrix value system, culture and governance, demonstrate passion and commitment towards One Concentrix


• University Degree
• Lean & Six Sigma Black Belt Certification will be an advantage
• Lean & Six Sigma Green Belt professional experience and Certification are mandatory
• Approximately 5 years of Experience in contact center / outsourcing space
• 4+ years of experience with CRM voice or non-voice business (chat & email)
• Preferred - Experience within CRM domain
• Successfully closed projects for single / multiple accounts
• Fluent English, written and spoken
• The knowledge of additional foreign language is considered as an advantage.
• Proficiency in MS Office applications

Personal skills :

• Project management
• Effective communication with account leadership
• Ability to identify improvement opportunities
• Process mapping
• Problem solving

Why to work for Concentrix ?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Voluntary Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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