Reporting Analyst

Reporting Analyst

Are you ready to take your career to the next level?
Looking to make a change TODAY?

We want to meet YOU!

Sutherland is looking for Reporting Analysts. The position is focused on coordinating all aspects of real time management for assigned site(s)/accounts. The selected candidate will serve as a liaison between Operations, Client, and WFM teams for scheduling and real-time management requests to ensure client service level agreements are being met. We are looking for someone who can also maintain access and skills database and ensures effective utilization rate of the site(s)/accounts.

Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy
Support Account Manager by creating and maintaining the required reports that are necessary to manage the operations
Providing leadership teams with timely, accurate reports on intraday performance and impacts
Compile and maintain reports on a weekly basis
Create ad hoc reports per the direction of management and clients
Drive to achieve Service Levels on all intervals
Recommend overtime or downtime based on day of performance
Provide day of impact analysis for outages, staffing shortages, and other unplanned events
Approve real-time request for offline events
Monitor and generate analytical reports and adherence analysis for the programs

One or more years of reporting, RTA or WFM experience in a contact center environment
Bachelor’s degree in a business-related field
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Strong verbal and written communication skills in English; be able to communicate in a clear, constructive, and professional manner
Customer-oriented attitude in managing communications and issues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to work proficiently in MS Excel
Experience in working with Teleopti

Fun and fast-paced work environment
Competitive wages
Top-notch training
Promote-from-within advancement opportunities
Employee recognition programs

It's not a job, it's your career.

Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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