Customer Service Representative with German and English (Home Office)

At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representative with German and English to join our team.



Responsibilities:

• Providing daily contact with end users of products and services;
• Providing feedback to end users after request or after processing a specific case;
• Maintaining up-to-date information in the database about performed activities and operations;
• Operating with specialized software to provide queries and support for work systems.


Requirements:

• Very good level of German and English - minimum C1 level;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop;
• Positive attitude, the desire to learn new skills and a strong work ethic;
• Previous experience in customer service is preferred but not mandatory.


What we offer:

• Very competitive salary;
• Benefits – employee assistance program, additional health insurance, discounts and perks;
• Food vouchers;
• Career development opportunities and growth within the organisation;
• Opportunity to enhance your language skills;
• Fully paid induction training and ongoing development, support, and mentorship;
• Opportunity to work from home.


If ResultsCX can help you make the next move in your career, we want to hear from you!

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.