Level 2 Customer Service Expert

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – an industry leader, operating nationwide and providing various
equipment for traffic support. We are searching for eager, organized and challenge-ready
problem-solvers for the role of Level 2 Customer Service Expert.

Essential Duties and Responsibilities:
* Acting as the primary point of contact for customers and handling customer inquiries from
start to finish;
* Gathering information necessary to resolve cases and ensuring accurate and timely
resolution;
* Providing customers with guidance and helping them during the resolution process;
* Working with specialized software interacting with hundreds of processes;
* Collaborating and communicating with the management team and technical engineers,
experts, and other team members to confirm further need steps (if necessary);
* Maintain documentation for each processed inquiry, safeguarding confidential and sensitive

Requirements:
* Proficiency in English, both written and spoken;
* Experience in customer service and a willingness to learn new technical skills;
* Strong computer literacy and creative and adaptable approach to work;
* Excellent multitasking, organizational, and problem-solving skills;
* Ready to build and maintain positive work relationships;
* Higher education.

Our client offers:
* Competitive salary;
* Opportunity to work in a motivated team of specialists in various fields;
* Supportive colleagues with years of professional experience;
* Personal and professional growth in a modern company.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number TT_LCSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).