Application Development Support Engineer

Introduction
The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.
At IBM Bulgaria, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.
You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key responsibilities:

Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems
Utilize Blockchain, APIc, IOT, APPConnect
Document problem resolution process and procedures
Monitor the IBM Cloud environment to provide optimum system availability
Regularly report progress to stakeholders, keeping them informed about development milestones and potential challenges on the assigned projects
Conduct training sessions and offer technical insights
This position requires working on shifts rotation.

Required Technical and Professional Expertise

Proven track record of client-facing experience in software support, showcasing the ability to articulate complex ideas, challenges, and solutions effectively
Experience in Unix shell scripting, knowledge of Linux/Unix
Understanding and familiarity with Cloud software monitoring in a Software as a Service (SaaS) environment
Knowledge of business analytics and cognitive computing as well as Docker containers
Fluency in English (both verbal and written)

Preferred Technical and Professional Expertise

Demonstrated experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
Programming experience with Java, Go, or Python
Fluency in one of the following languages: German, French, Italian, Spanish or Portuguese is a plus
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