Technical Care Representative with French or German and English – Work from home

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – world-renowned company, offering products and services in various
fields. We are on a search for motivated, adaptable and analytically-minded individuals for
the role of Technical Care Representative with French or German and English – Work from
home.

Essential Duties and Responsibilities:
* Handling customers technical issues via different channels;
* Forwarding complex cases to the teams responsible for escalations;
* Logging new and keeping existing logs up-to-date;
* Contacting potential customers and striving to generate additional revenue;
* Meeting set deadlines and following the task schedule;
* Helping other colleagues and contributing to team efforts to meat pre-set goals.

Requirements:
* Great French or German and English language skills;
* Superb people skills and customer-orientation;
* Motivated to improve personal performance and be of service;
* Able to analyze the given case and adapt to changes with ease;
* Interest in technology and good PC user skills.

Our client offers:
* Amazing salary and additional benefits;
* Full-time, fully remote employment and paid annual leave;
* Initial training and different career-advancing options;
* Opportunity to work with and learn from some of the best people in the industry;
* Pleasant, cozy office-space and great work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TCRFGEWH).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).