Help-desk Associate with French, German or Dutch and English – Night Shifts

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company, known for their innovative services in the
customer experience field. We are looking for bright, capable and proactive people for the
role of Help-desk Associate with French, German or Dutch and English – Night Shifts.

Essential Duties and Responsibilities:
* Informing customers about new products and services and providing additional information;
* Responding to various customer requests via email, phone and chat;
* Offering solutions and guiding customers through the issue solving process;
* Striving to provide a pleasant experience and achieve customers’ satisfaction;
* Updating records regularly and making sure that details of every interaction are noted;
* Working in tandem with other colleagues, assisting and offering advice when needed.

Requirements:
* Fluent in French, German or Dutch and good grasp on English language;
* Bright and friendly, proactive with team-player approach to work;
* Capable multitasker, able to prioritize tasks and meet deadlines;
* Adaptable and excited to work in a dynamic environment;
* Experience in a customer support environment is a plus;
* PC literate and interested in technology and learning new skills;

Our client offers:
* Attractive salary and a full-time, fully remote job;
* Strong social benefits (gift vouchers, sport card discounts…);
* Paid Holiday leave days, and additional health insurance;
* Initial training and access to company’s internal training and development programs;
* Opportunity to build and grow a long-lasting professional career.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_HAFGDENS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).