Астреа Рикрутмънт ЕООД

Customer Requests Specialist with German and English – Standard shifts
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering products and services in the logistics field. We
are on a search for communicative, organized and flexible people for the role of Customer
Requests Specialist with German and English – Standard shifts.

Essential Duties and Responsibilities:
* Answering to the customers’ requests via calls, chat and email (providing information about
product availability, order status, account status…);
* Collaborate and coordinate with other departments (order management, collections, dispute
and cash application team…) to provide the best solution to the customers’ issue;
* Follow the expected precision and TAT and agreed metrics when managing requests;
* Send out daily performance report and keep all performance logs up to date.

* Fluency in German and good English language skills;
* PC literacy and a team player attitude;
* Great communication and softs skills;
* Ability to understand the issue and provide and communicate the solution in the simple and
understandable way;
* Previous customer service experience is an advantage.

Our client offers:
* Competitive salary and health insurance;
* Bonuses for performance and monthly transport allowance;
* Work at home option available after six months period;
* Full time employment and standard working hours;
* Opportunities for career developing and various trainings.

If you feel excited and confident that you&'re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CRSGESS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
Изисквания към кандидата

Езикови познания:

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

ИТ и Компютърни специалисти
Населено място:
Гр. София
гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3
Астреа Рикрутмънт ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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