Backoffice Gaming Support Agent with Polish or Italian and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global giant offering various products and services. We are on
searching for friendly, skilled and positive gaming-enthusiasts for the role of Backoffice
Gaming Support Agent with Polish or Italian and English.

Essential Duties and Responsibilities:
* Working closely with colleagues and supporting each other on a daily basis;
* Leasing with customers, listening to their issues and requests;
* Listening carefully and analyzing each case;
* Striving to offer the best suited solution and guiding customers through the solution process
provide a positive experience;
* Striving to provide a high-quality service and a positive experience;
* Keeping an eye on reoccurring issues and reporting on identified trends to your superiors.

Requirements:
* Excellent Polish or Italian and solid English skills;
* Interest in gaming and technology;
* Strong interpersonal skills and ability to adapt to different cases;
* Team-player approach to work and drive to provide a high-quality service;
* Flexible, reliable and organized.

Our client offers:
* Working environment that is encouraging, supportive and values personal commitment;
* Attractive salary and a full-time employment;
* Additional health insurance and a fully paid Holiday leave;
* Initial, fully-paid training and various learning and career growth opportunities;
* Flexible working hours organized into day shifts.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BGSAPIEFP).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).